Phone: 413-586-1300 or 800-644-8261

Fraud Awareness

Rest assured that Florence Savings Bank is doing its part to keep your financial information safe and secure. We secure your personal information through multiple layers of state of the art technology and procedures.


Be safe. If you believe your Florence Savings Bank Account has been compromised, please contact us so that we can take appropriate action.

Protect Yourself

Trained specialists watch for suspicious transaction activity on your behalf 24/7, 365 days a year. When a transaction is not consistent with your usual patterns, you will get a call from "Fraud Prevention Services"--You will be contacted immediately by an experienced fraud specialist to verify the authenticity of your card transactions, if warranted.


So if you ever get a call from "Fraud Prevention Services" know that they are doing their job to prevent potential fraudulent use of your card.


FraudWatch Customer Service is available 24/7 at 1-866-842-5208 or Outside the USA call collect at 1-701-461-2551


There are steps you can take to protect yourself and your financial assets. Please take time to read the following information and websites we have collected and learn how to shield yourself from Identity Theft and fraud. Remember to check your accounts frequently through Online Banking and to take advantage of your right to a FREE annual credit report.

ATM and Debit Card Safety

Your ATM and Debit Card provide access to your Florence Savings Bank Accounts. Make sure YOU are the only one accessing them!

Email Safety ("Phishing")

It sounds so innocent...


"We suspect an unauthorized transaction on your account. To ensure that your account is not compromised, please click the link below and confirm your identity."


"During our regular verification of accounts, we couldn't verify your information. Please click here to update and verify your information."


Have you received email with a similar message? It's a scam called "phishing" and it involves fraudsters who send spam or pop-up messages to lure personal information (ATM or Debit Card numbers and PINs, bank account information, Social Security numbers, passwords, or other sensitive information) from unsuspecting victims.


We encourage you to:

Telephone Safety

The telephone rings. You race to answer it only to find that there is a stranger at the other end, a telemarketer, trying to sell you something over the phone. More often than not, you are not interested in the product or service being offered. But sometimes, something catches your attention, something too good to be true. We all want to believe that it's our lucky day, that we can get a great deal, or that we can solve our problems...so you listen.

Listening is harmless. The danger is when you respond to a request for your personal information, your bank account or debit card numbers or your online banking user name and password! It's surprising how easily confidential information can be divulged, leaving you an unsuspecting victim of telephone fraud.

Telephone fraudsters understand human behavior and will prey on your hopes, your dreams and your fears. There are a number of telephone and telemarketing scams out there. To shield yourself from becoming a victim, visit The National Fraud Information Center's Telemarketing Fraud Information and Telemarketing Fraud Tips.

To make it easier and more efficient for consumers to stop most unwanted telemarketing calls, the Federal Trade Commission (FTC) launched the National Do Not Call Registry in June 2003. You can register your home phone or your personal cell phone for the National Do Not Call Registry online or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. Registration is free. Make certain that you initiate contact. Be suspicious of an incoming telephone call regarding the Do Not Call List.

Remember: No one from Florence Savings Bank will call you and ask for personal information or bank account information.

Online Safety

Below you will find two comprehensive resources to help you shield yourself from online fraud.


1. Don't Be an Online Victim: How to Guard Against Internet Thieves and Electronic Scams. This multimedia presentation from the FDIC is designed to help you protect yourself from identity theft, as well as actions to take if you become a victim of identity theft. Macromedia Flash Player is required to view this presentation.



2. Stop ● Think ● Click: 7 Practices for Safer Computing. If you prefer to browse online, OnGuardOnline.gov provides a wealth of information from the federal government and the technology industry to help you be on guard against Internet fraud, secure your computer, and protect your personal information.

Automated Teller Machine (ATM) Safety

ATMs are a convenient way to get fast access to cash. Here are tips to help ensure that you and your accounts remain safe in the process.

Common Scams

If it sounds too good to be true, it probably is. We've collected a few sites that will help you stay informed on the latest scams. Check back from time to time as old scams evolve and new scams continuously arise.

Report Fraud

If you suspect that your Florence Savings Bank account has been compromised, contact us at 413-586-1300 or reportfraud@florencebank.com.


Debit Card Fraud


If you suspect that your debit card has been compromised, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.

Email Fraud


If you receive a suspicious email, forward it to customerservice@florencebank.com. If you have general questions, please visit our contact us page.


If you have provided information about your Florence Savings Bank account in response to an email, call us at 413-586-1300. If you specifically provided information about your ATM or Debit Card, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.

Check Fraud


If your checks have been lost or stolen, you didn't receive your bank statement, or you see check transactions on your statement or online banking account history that you did not make, contact us immediately at 413-586-1300.

Identity Theft


If you provided personal information or believe that your personal information has been stolen, visit the Identity Theft section at OnGuardOnline.com for steps you should take. If one or more of your Florence Savings Bank accounts have been compromised as a result of Identity Theft, please contact Florence Savings Bank as soon as possible.