Privacy Policy

At Florence Savings Bank, we are dedicated to serving your financial needs. Information is the cornerstone of our ability to provide superior products and services to you. At the same time, we recognize that our most valued asset is your trust and confidence. Our goal is to treat your personal information with care, to manage it in accordance with this privacy policy, and to provide you with the best financial products and services available.

The confidentiality of your personal information is considered in every aspect of our business, from our existing practices to our plans to explore new technologies and products that will better serve you. Our policies, procedures and practices are designed to protect the privacy of your information. Our Board of Trustees, Management and Employees are all governed by a strict code of ethics that includes the confidential treatment of customer information. We will continue to work hard to safeguard your personal information. We have earned your trust and want to keep it.

Introduction

The following disclosures apply to our customers and former customers who have established account relationships with us for financial products or services used primarily for personal, family or household purposes.

Information We Collect

We collect nonpublic personal information about you from the following sources:

• Information we receive from you on credit applications, signature cards and other forms;
• Information about your transactions with us or with others; and
• Information we receive from consumer reporting agencies such as credit bureaus

Information We Disclose and Third Parties to Whom We Disclose

We do not disclose nonpublic personal information about you to third parties except as provided below:

To Conduct Our Day to Day Business

We reserve the right to disclose all of the nonpublic personal information we collect as required or permitted by law in order to conduct our day to day business when:

• You request and authorize us in writing to disclose your information to a third party;
• The information is required to complete a transaction initiated by you, or to administer and service your account, such as information needed by companies that help us process your ATM transactions, prepare your account statements or print your check orders; or
• The information is needed by our attorneys, accountants and auditors, or is required to respond to a subpoena or summons.

To Nonfinancial Service Providers

We may also disclose information we collect (such as your name and address) to third parties that perform marketing services on our behalf, such as the companies we use to conduct customer surveys and direct mailings. We disclose this information to evaluate, improve and develop products and services to help meet your financial needs.

To Financial Service Providers

In addition, we may disclose information we collect (such as you name, address and telephone number) under a joint marketing arrangement with a financial service provider, such as the company that issues credit cards to our customers, and securities broker-dealers with whom we offer investment services.

When we enter into joint marketing arrangements the third parties are under contract with us and agree not to disclose or use your nonpublic personal information except as necessary to carry out those activities.

Confidentiality and Security

We maintain security over your nonpublic personal information through a combination of contractual arrangements, physical, electronic and procedural means that are designed to safeguard your nonpublic personal information. Procedures and security levels are designed to limit employee access to information to those having a need to know that information in order to service your account or to provide you with financial products and services.

Keeping your Information Accurate

We make every effort to maintain complete, accurate and up to date information about you and your accounts. If you believe any information is incorrect, please contact us at (413) 586-1300. We will investigate your concerns and correct any inaccuracies promptly.