Report Fraud

If you suspect that your Florence Savings Bank account has been compromised, contact us at 413-586-1300.

Debit Card Fraud

If you suspect that your debit card has been compromised, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.

Email Fraud

If you receive a suspicious email, forward it to customerservice@florencebank.com. If you have general questions, please visit our contact us page.

If you have provided information about your Florence Savings Bank account in response to an email, call us at 413-586-1300. If you specifically provided information about your ATM or Debit Card, call us during regular banking hours at 413-586-1300 or after hours at 800-264-5578 to immediately disable your card.

Check Fraud

If your checks have been lost or stolen, you didn't receive your bank statement, or you see check transactions on your statement or online banking account history that you did not make, contact us immediately at 413-586-1300.

Identity Theft

If you provided personal information or believe that your personal information has been stolen, visit the Identity Theft section at OnGuardOnline.com for steps you should take. If one or more of your Florence Savings Bank accounts have been compromised as a result of Identity Theft, please contact Florence Savings Bank as soon as possible.