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Contact Us

Customer Service Center


Monday-Friday: 8:00am-5:00pm
Saturday: 8:30am-12:00pm

Available 24/7 at 1.866.842.5208
Outside the USA call collect at 1.701.461.2551

Are you an existing customer? Please sign in to your online banking and drop us a line using our secure Message Center.

PO Box 60700 Florence, MA 01062

After Hours

Popular Questions

Personal: 1.877.632.9099
Business: 1.866.628.4092
Cash Management: 413.437.5000

To cancel: 1.800.264.5578
Internationally: Collect at 1.701.461.0621

1.888.FSB.ACCT (1.888.372.2228)

Loan Origination
Insurance Binders
Other Loan Documents

Deposit Operations
Credit Checks

What is the bank's ABA/routing/transit number?

Florence Savings Bank's ABA number is 211871688 .

What are your hours and locations?

Visit our Locations and Hours section to find a branch near you.

How do I open an account?

You can open a new account right online. Select the free checking account for you and click the Open Now button to get started!

How do I reorder checks?

Visit our Reorder Checks section to reorder them online.

How do I request information about my loan, or report an error?

Please provide us in writing the following information:

  • Your Name
  • Your Account Number
  • A description of the error or the of information you are requesting

You can mail us this information to the address above, or drop it off at any branch location. If you do not know your account number, please send any additional information to help us identify your loan.

What if I have another question?

See our entire FAQ or feel free to contact us!