Contact Us

Email: customerservice@florencebank.com In order to protect our customers, personal account and other sensitive information cannot be shared via email. We will not ask for your account information in any unsecured email.

If you have account specific questions and you are already an FSB link or FSBiz link Online Banking customer, please login to your online banking and send your inquiry through our secure email Message Center instead.

Mail:

Florence Savings Bank

85 Main Street

P.O. Box 60700

Florence, MA 01062-0700

Phone: Customer Service 413-586-1300 or 800-644-8261 (Connecting all offices Monday through Friday, 8:00am to 5:00pm and Saturday from 8:30am to noon.)

FSB link Personal Online Banking & Bill Pay Customer Service Center: 877-632-9099

FSBiz link Business Online Banking & Bill Pay Customer Service Center: 866-628-4092

FSBiz link Cash Management Customer Service: 413-437-5000.

24-Hour Automated Account Access Line: 888-FSB-ACCT (372-2228)

Lost or Stolen ATM or Debit Card: after hours call 800-264-5578

Report Fraudulent Activity: 413-586-1300 or 800-644-8261; or reportfraud@florencebank.com

*Please note that there has been a recent Consumer Alert. Click here for more details.