News and Alerts
Fraudulent Phone Calls (Robocalls) Regarding Your Debit Card
We have received reports of fraudulent phone calls originating from a (602) area code, where the caller is stating that there is a problem with the customer's debit card. The customer is encouraged to call a telephone number that is not a number of the bank.
Florence Savings Bank will never ask our customers for your account or personal information by phone and/or email. If you have received this type of phone call and provided your account or debit card number, please contact 413-586-1300 or after hours 800-264-5578.
Email Scam Regarding Recent Purchases from Newegg
We have received reports of fraudulent emails circulating that claim to originate from Newegg Inc. regarding a recent purchase. Please do not click any of the links embedded in this email as they are designed to install malware on your computer that may compromise the security of your personal information.
Dear Customer,
Thank you for shopping at Newegg.com.
We are happy to inform you that your order (Sales Order Number: 85970189) has been successfully charged to your credit card for 2,492.02 USD and order verification is now complete.
Please CLICK HERE to see your INVOICE.
If you have made legitimate purchases through Newegg recently and have questions regarding the validity of their emails, please contact Newegg's customer service directly.
Email Scam Regarding Suspended ACH and Wire Transactions
We have received reports of fraudulent emails circulating that claim to originate from the FDIC regarding suspended ACH and wire transactions. Please be aware of common scams and phishing attempts in order to protect your identity.
The email instructs customers to install malware purporting to be a necessary security update. Please ignore this request. Neither the FDIC nor Florence Savings Bank will send unsolicited emails requesting account information or instructing customers to install any software. If you would like to learn more information about protecting your identity, please see the Fraud Awareness section of our website.
Email Scam Regarding Failed IRS Tax Payments
Customers have reported receiving fraudulent emails claiming to originate from the IRS regarding a recent failed tax payment. Please be aware of common scams and phishing attempts in order to protect your identity.
The IRS does not send taxpayers unsolicited emails about their tax accounts, tax situations or personal tax issues. If you have questions or would like to confirm the validity of these emails, please see the IRS website for more information: http://www.irs.gov/newsroom/article/0,,id=155682,00.html
Massachusetts Bankers Association Issues Alert About "Robocalls"
BOSTON, May 2, 2011 -- The Massachusetts Bankers Association (MBA) said today that some consumers in Massachusetts are receiving "robocalls," auto-dialed, pre-recorded messages asking bank and credit union customers to confirm their personal banking information over the telephone. The banking trade group warned consumers not to respond to the calls. The messages are being received by customers from multiple banking institutions.
"These are random, automated calls by unknown sources, generally untraceable because of sophisticated filtering and layering," said Bruce E. Spitzer, director of Communications for the MBA. "Consumers need to know your bank already has your personal banking information and there is no need for it to ask you about it, often under the guise of improving security. This is a scam possibly intended to steal your identity and access your bank accounts."
Moreover, reported the MBA, if you have caller ID the number or the ID could be faked or "spoofed," coming across as your bank, or an ambiguous local number when, in fact, the call is likely originating somewhere overseas.
Despite the difficulties in tracing the call, the MBA recommended reporting any such calls to your local police department and your bank. Certainly, do not respond to the callers, it said, who may ask you to respond verbally or to key-in account numbers or passwords.
The MBA reported that although this type of attempted fraud has been around for some time, a recent spike necessitated reaching out now to alert and educate consumers.
