Job Opportunities

Application Process

To be considered for an available position, we must receive a completed employment application. Download an application or pick one up at any branch office. Upon receipt, we will review your qualifications and, if appropriate, will contact you to discuss employment possibilities in more detail. Your application will remain on file with us for a period of one year. FSB is an Equal Employment Opportunity and Affirmative Action Employer. Diverse candidates are encouraged to apply.

Customer Care Associate – Main Office, Florence

Responsibilities include but not limited to: providing complete customer service to incoming telephone and electronic or website inquiries in all aspects of banking sales and service, including but not limited to, new account opening, account maintenance, general bank information, and assisting customers with problem resolution. Opens online deposit accounts and assists with marketing efforts to increases sales through all of the Virtual Branch's delivery channels. Researches and analyzes customer issues and responds within established guidelines.

Qualifications: Customer Care Specialist applicants should possess a high school diploma or equivalent, must have a minimum of two years of retail banking experience, preferably within a customer contact center environment. Additionally, strong personal computer knowledge and demonstrated familiarity with emerging technologies in the banking industry, as well as a demonstrated commitment to customer service, leadership, interpersonal and communication skills are necessary. CFT or additional college courses preferred.

Full Time Mortgage Processor – Florence

Responsibilities include but not limited to: Processes and tracks mortgage applications, ensures all appropriate credit information and documents are complete, orders necessary reports, inputs mortgage applications into the computer system, provides clerical and administrative support.

Qualifications: Mortgage Processor applicants should possess a high school diploma or equivalent plus mortgage and/or real estate courses, knowledge of mortgage compliance issues, strong written and verbal communication skills, and minimum 1-2 years prior mortgage processing experience preferred.

Unless otherwise specified, applications and resumes may be mailed to:

Florence Savings Bank

Employment Specialist

85 Main Street

P.O. Box 60700

Florence, MA 01062-0700

Or, faxed to: 413-585-5102

Or, emailed to:nicole.latino-jackson@florencebank.com